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General Info & Terms

ORDERING

Online:
Order from our website 24 hours a day 7 days a week.

Order By Phone:  888-270-0458
(Monday - Friday 8:00 am - 5:00 pm CT) A knowledgeable and helpful sales representative will assist you with your order, quote, or if you require specific product information.  

Order by Fax or by Email:      651-756-1289       info@cleanroomsupply.com  
If you have terms set up with CleanroomSupply, it's easy to send us your completed order form via Fax or Email.

Customer Service:
To check on the status of your order, track a delivery, ask a question or request a quote, please call our customer service representatives at 888-270-0458 - Monday through Friday 8:00 am to 5:00 pm CT.

Payment Options:
Checks, money orders, wire transfers, Visa, MasterCard and American Express are accepted forms of payment.

Payments:
Payments by credit card are available online. Net 30 days terms on domestic accounts are available upon approved credit.  Customer must make arrangements with CleanroomSupply, Inc.

Foreign Orders:
Orders must be prepaid - Visa, MasterCard, American Express, Draft or Wire Transfer. Payments must be made in US funds. Call for details: 888-270-0458.

Tax & Freight:
Freight and some tax charges are not totaled by CleanroomSupply Product’s online catalog.  Tax & Freight will be added to your invoice or charged to your credit card when applicable.  Please contact CleanroomSupply if you require complete order total detail.

Minimum Order:
A $10.00 handling fee will be added to net total orders of less than $25.00.

SHIPPING & RETURNS

Shipping Procedures:
For order confirmation, tracking numbers, or proof of delivery, contact CleanroomSupply via email: info@cleanroomsupply.com or telephone: 888-270-0458. Freight is FOB shipping point with title passing at that point. Unless you specify otherwise, we will always ship "best way." No Third Party Shipping Billing.  All shipping charges will be prepaid and added to the invoice unless otherwise specified by customer.  Items temporarily back-ordered will be shipped immediately when available. Shipping and handling costs are based on weight of individual cartons in shipment, not total weight of all cartons. Shipments requiring a skid may be subject to a crating/skid charge. Add 35 lbs. per skid when estimating shipping weight.

Return Policy:
All returns must be authorized by CleanroomSupply, Inc. and may be subject to a restocking fee.  A "Return Goods Authorization" Number must be obtained for all returns. Please call for an RGA number: 888-270-0458.  Returned merchandise must include our packing slip, must be returned in its original packaging and must be received in unused, resalable condition to ensure proper credit. We reserve the right to inspect before issuing credit. Item(s) must be returned within 30 days of Invoice date.  Returns must be made via a traceable form such as UPS, FedEx or insured mail. All purchases are final after 30 days from invoice date. All shipping charges associated with returned merchandise are the responsibility of the buyer. No exception without prior authorization from CleanroomSupply, Inc.  Customers are responsible for damaged shipment claims.  We recommend claims be filed immediately with the carrier. Custom orders and non-standard stock items are non-returnable. For complete instructions call 888-270-0458.
To ensure you receive credit, you must include the following with each return:
    1) Your Company Name, Address and Purchase Order Number
    2) CleanroomSupply original Packing Slip
    OR Invoice Number, Date of Invoice, and Item Number(s)  
    3) CleanroomSupply RGA (Return Goods Authorization) Number plus Reason for the return

Damaged Shipments:
Please inspect your shipment upon receipt. If it shows any external damage, accept it only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. CleanroomSupply, Inc. reserves the right to repair a damaged product where applicable before replacement or credit is determined.  Customers are responsible for damaged shipment claims; we recommend claims be filed immediately with the carrier.
Cancellations:
You may not cancel any order without CleanroomSupply, Inc. prior consent. These terms and conditions constitute the contract between CleanroomSupply, Inc. and you (the customer) and shall govern the sale of products. No other terms and conditions whatsoever shall be controlling unless CleanroomSupply, Inc. and you have entered into a formal written contract for specified terms covering the sale of products. In such an event, the terms and conditions of such formal written term contract shall govern. Clerical errors are subject to correction by CleanroomSupply, Inc.  Any provision which is contrary to law shall not invalidate any other provision, and any provision required to be included by applicable law shall be deemed to be incorporated.

TERMS & CONDITIONS

Notice:
All statements, information and data given are believed to be accurate and reliable, but are presented by CleanroomSupply, Inc. without guarantee, warranty or responsibility of any kind, expressed or implied. Statements or suggestions concerning possible use of our products are made without representation or warranty that any such use is free of patent infringement, and are not recommendations to infringe upon any patent. The user should not assume that all the safety measures are indicated or that additional measures would not be required.

Prices:
Prices displayed on this site are current at the time of entry and may change without prior notice. You will be invoiced at the prices prevailing when we receive your order. For current pricing, Call us: 888-270-0458  Fax us: 651-756-1289 or Email us: info@cleanroomsupply.com.

Warranties:
All products found in CleanroomSupply, Inc. site have been manufactured by other parties. These products may be warranted by their respective manufacturer against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers' warranties, and these warranties may be invalidated by any misuse of the products. Manufacturers warranty information is available upon request. Determining the adequacy of any product for any intended purpose is the sole responsibility of the buyer. In making that determination, the buyer has not relied upon any warranty or representation made by CleanroomSupply, Inc. We do not recognize the authority of any agent, employee or representative of our company to bind us to any representation, affirmation of fact or warranty, expressed or implied. No warranty shall be created by any statement made throughout this website for the advertisement or promotion of any product. Our company makes no warranties of any kind. And all warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose, are hereby disclaimed by CleanroomSupply, Inc. Any claim for consequential or incidental damages arising out of or connected to the manufacture, sale, delivery or use of any product found throughout CleanroomSupply, Inc. site shall in no event be CleanroomSupply’ liability. In all events, CleanroomSupply’ liability shall be limited to and shall not exceed the purchase price paid for the products by the buyer.

Privacy Policy:
CleanroomSupply, Inc. will not sell or distribute your personal information to any list, telemarketing or mass distribution company or firm. Your information will be kept strictly confidential.  As a customer of CleanroomSupply, Inc., you can be assured that your email address will be used only as a means to contact you regarding an order, or to return information requested by you.  Exceptions will be made only if required to do so by law.

Data Security Policy:
You can shop at CleanroomSupply online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.  The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.  The company adheres to strict industry standards for payment processing, including:
•    128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
•    Industry leading encryption hardware and software methods and security protocols to protect customer information.
•    Compliance with the Payment Card Industry (PCI) Data Security Standard.
Your personally identifiable customer information will be used only to process your payment transactions, it will not be stored within our online database and your information will not be used for any other purpose.
 
Billing Policy:
Customer agrees to provide CleanroomSupply, Inc. with accurate and complete contact and billing information. It is the responsibility of the Customer to contact CleanroomSupply, Inc. of any changes to their account, such as contact, phone number and/or billing information.  CleanroomSupply, Inc. will not tolerate any payments made by fraudulent means. Doing so will result in possible criminal and civil liabilities.  Any account will be considered delinquent if payment by acceptable means is not received after 30 days of the date due. Delinquent accounts will continue to accrue late charges until payment has been accepted by CleanroomSupply.  CleanroomSupply, Inc. reserves the right to charge no less than $20.00 for any returned check (including automated withdrawals) and will automatically bill this to your account. Customer agrees to pay this fee. 

General Policy:
By obtaining or using any of the products or services offered by CleanroomSupply, Inc., the customer is bound by and must comply with this policy in its entirety.  Use of CleanroomSupply, Inc. site and services assumes that the customer has read the terms and agrees to abide by its contents herein.  Use of your customer account shall constitute your approval and compliance with this policy.
 

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